Deadline: October 22, 2021, or until filled
This position provides information and referral services for American Indian individuals and families on a variety of social and economic issues but not limited to legal, social services, medical referral, education, housing, employment, and transportation. This position will also answer DIW’s COVID-19 resource hotline to ensure callers questions are achieved and resources are maximized to the full potential. This position requires a high level of motivation, attention to detail, excellent oral and interpersonal communication skills, and the ability to use an electronic data system.
This person reports to the COVID Resource Manager and the Director of the Department of Indian Work. This person works with the staff of the Department of Indian Work and Interfaith Action of Greater Saint Paul.
This position requires knowledge of data systems, referral sources and high level of computer skills.
- Responsible for providing needed information and resources to clients via phone, email and/or face to face conversations.
- Collect client information and demographics as defined by department standards to accurately assess eligibility of resources
- Resolve escalated client concerns and crises on an as need basis. Identify possible solutions to client’s complex case scenarios.
- Engage with agency partners to support the needs of clients and community members.
- Provide accurate information, assessments, referrals, and advocacy to all clients
- Provide exceptional customer service to clients and identify and recommend improvements for quicker and more efficient customer service delivery.
- Follow up with select clients on a weekly basis to capture outcomes and alternative options.
- Ability to deal with difficult situations over the phone while maintaining high level of professionalism
- Ability to use computer (Word, Windows, Excel, etc.) for communication and record-keeping.
- Familiarity with community-based resources like SNAP, United Way 211, AIFC, LSS, Minnesota Food Helpline, etc.
- Ability to work effectively without direct supervision and to function well as a team member.
- Performs other duties as may be assigned from time to time by the Director of the Department of Indian Work.
- Familiarity with and previous experience working in the American Indian community is desired
- Experience in social service work and knowledge of community-based social services
- Bachelor’s degree in Communications, Social Work preferred but not required
- Strong communication skills in reading, writing, and speaking English
This is a temporary, full-time position 40 hours/week at $17/hour with possibility for longer employment and bonus. Interfaith Action is an Affirmative Action Equal Opportunity Employer. Submit cover letter and resume to email@example.com.