Rapid Exit Caseworker, Project Home


Deadline: until filled 

Project Home:

Interfaith Action’s 20+ year-old family emergency shelter program provides stability and economic mobility services for up to 30 families (approx. 100 individuals), mostly children, at any given time. Services include but are not limited to safe, family-oriented emergency shelter, daily meals and snacks, laundry facilities, family advocate support, saving and budget management guidance, and rapid exit housing case management with follow-up care.

Position Purpose:

With an understanding that homelessness is traumatic, our Rapid Exit Case Management team develops focused relationships with our guest families to assist them in obtaining and maintaining stable housing. Additionally, our Rapid Exit Case Management team works with guest families to increase their economic mobility either through expansion of benefits or employment opportunities. The average caseload is expected to be 15-18 families seeking housing, and follow-up referral services for approximately another 15-18 families for up to six months after attaining housing. This on-the-go position is officed out of Project Home at the Provincial House, 1880 Randolph Avenue in Saint Paul, but works throughout the community, meeting with Project Home families in shelter, at other community agency offices, potential housing agency/landlord offices, as well as making in-home visits after stable housing is achieved.

Position Functions/Relationships:

Rapid Exit Caseworkers are part of the wider Project Home team consisting of several Family Advocates, Social Work interns, the Peer Health Navigator, the Program Assistant, two Shelter Managers, and the Program Director. The Rapid Exit Caseworkers report to the Project Home Director.


Create and implement housing action plans

  • Work with families to develop realistic housing action plans that help families: 1) gain stability as quickly as possible, thus shortening their shelter stays and lessening the trauma of homelessness; and, 2) maintain stable housing.
  • Build a positive working relationship with all guests; determine each family’s’ unique goals, barriers and strengths.
  • Review assessments provided by Ramsey County.
  • Assist families in obtaining necessary documents and filling out forms necessary for various housing opportunities.
  • Help families resolve barriers to housing, stability, and economic growth.
  • Mentor families to develop self-advocacy skills, including how to best present themselves to potential landlords.
  • Mediate and advocate with community agencies and landlords on behalf of families.
  • Educate families about common lease agreements, tenant rights and responsibilities, appropriate renter/landlord conflict resolution, and area tenant rights agencies, as needed.
  • Offer six months of follow-up services to ensure housing stability; refer families to community resources and mediate with landlords when needed.

Create space for economic mobility in shelter and beyond

  • Work with families to assess their economic potential, and when possible, create a plan to increase their income either through expanded benefits or improved employment opportunities.
  • Assist families in obtaining necessary documents and filling out forms necessary for various benefit options.
  • Pair families with legal needs to free community and in-house legal resources.

Develop a community resource network

  • Network with other agencies, Project Home volunteers, and other community members to help families access housing and employment opportunities.
  • Cultivate positive relationships with area landlords and employment training programs.
  • Promote our work to constituents, including speaking at area faith communities and community organizations.
  • Compile and disseminate community resources to families and colleagues.

Program administration

  • Build and maintain positive working relationships with colleagues and volunteers.
  • Maintain appropriate professional boundaries with program guests, colleagues, and volunteers.
  • Maintain program and guest confidentiality, including former guests, staff, and volunteers.
  • Exercise patience, understanding, creativity, and fairness with guests; manage personal stress constructively.
  • Demonstrate professionalism in behavior, dress, and conduct in all aspects of work with program guests, volunteers, colleagues, and community members.
  • Create accurate and thorough files, including case notes, releases of information, and agreed upon housing and economic mobility action
  • Utilize the Homeless Management Information System (HMIS) to compile timely detailed reports, with accurate statistics and information, for funding sources and program management.
  • Attend all required staff meetings and trainings. Ongoing professional development is encouraged and expected.
  • Follow and implement all program policies, procedures, and guidelines, as well as assist in developing and revising policies and procedures, as needed.
  • Other duties as assigned by the Program Director.

Other Qualifications:

  • Bachelor’s degree in social work, human services, or equivalent experience is required.
  • Maintain a valid Driver’s License, insurance coverage, and have access to a reliable vehicle.
  • Broad knowledge of area resources for low-income families.
  • Ability to work independently with personal initiative, and as a part of a team.
  • Possess an acceptance and respect for cultural and faith community diversity.
  • Ability to work with and relate to people of various income levels in a multi-cultural, multi-generational environment.
  • Excellent verbal and written communication skills.
  • Computer proficiency in word processing, spreadsheets, and databases.
  • Must be able to lift 40 lbs. and climb stairs regularly.
  • Personal commitment to the mission of Interfaith Action of Greater Saint Paul. 

Classification & Application Info:

This is an exempt, full-time position, which requires 40 hours/week and starting salary is in the mid-$40,000’s, depending on qualifications. Employees are eligible for health and dental benefits, retirement, paid time off, holidays and the ability to work from home. Please email cover letter & resumes to Peter Olsen at polsen@interfaithaction.org.

Interfaith Action is an Affirmative Action Equal Opportunity Employer.