Deadline: until filled
Interfaith Action’s 20+ year-old family emergency shelter program provides stability and economic mobility services for up to 30 families (approx. 100 individuals), mostly children, at any given time. Services include but are not limited to safe, family-oriented emergency shelter, daily meals and snacks, laundry facilities, family advocate support, saving and budget management guidance, and rapid exit housing case management with follow up care.
With an understanding that homelessness is a traumatic experience and that most families who utilize Project Home live with a chronic health issue, the Peer Health Navigator will provide a knowledgeable bridge between community healthcare systems and our program participants. The ideal candidate has ‘lived experience” with health issues either themselves or someone they’ve cared for. Sharing similar experiences and living within the same communities as the people they will potentially mentor is a key component to success. Peer Navigators provide systems guidance and client advocacy, not specific medical education and information, such as that provided by medical case managers and clinicians. The experience of living well with a chronic condition or assisting a loved one with a chronic condition to live their life to the fullest, makes Peer Navigators a naturally valuable resource for program participants.
Project Home is an essential service that is open regardless of weather or disaster/emergency. Ideally, the Peer Health Navigator will provide services during flexible, but reasonable hours to match the needs of the program participants they serve, but also to allow for self-care.
The Peer Health Navigator is part of the wider Project Home team consisting of several Family Advocates, the Rapid Exit Caseworkers, the Program Assistant, two Shelter Managers, and the Program Director. The Peer Health Navigator reports to the Project Home Director.
- In small groups and individually, meet with all guest families to establish positive working relationships and explain the Peer Health Navigator role and services.
- Discuss program participant concerns and assess their needs to create a family-centered action plan to achieve their health-related goals.
- Help program participants navigate community medical care systems to access needed services.
- Match the level of support to the level needed for families’ goals to be reached.
- Connect families with community resources to alleviate barriers to accessing care; this may include transportation, childcare, or other barriers.
- Enhance engagement in care by assisting program participants with scheduling and appointment reminders.
- Follow-up with and re-engage program participants who have barriers to obtaining care.
- Provide one-on-one and group-level social and emotional support; this may include brainstorming realistic ways to integrate wellness practices into daily life to reduce stress, role-playing successful health provider visits, etc.
- Work collaboratively with families to identify health-related programming possibilities and work with colleagues and volunteers to organize activities to respond to those requests.
- Exercise leadership and vision to maintain a clean, safe, and pleasant shelter environment.
- Continuously seek out community resources that may be of value to our families; share knowledge with families and colleagues.
- Document and report all significant problems or incidents. Report safety issues immediately.
- Maintain appropriate professional boundaries with program participants, colleagues, and volunteers.
- Maintain program and participant confidentiality, including former participants, staff, and volunteers.
- Build and maintain positive working relationships with colleagues and volunteers.
- Gather, track, and analyze program data as it pertains to the objectives of the Peer Health Navigator position, and provide reports as required by the Program Director, Board of Directors, and program funders.
- Prepare for and attend all required staff, agency, and community meetings, as necessary.
- Attend trainings as required to enhance professional knowledge base and skill.
- Assist in developing and revising policies and procedures for the program as needed.
- Assist with special events, when appropriate.
- Other duties as assigned by the Project Home Director.
- Work a regular schedule, including some weekends and/or evenings, to match support with program participant needs.
- Possess personal experience with navigating local healthcare related systems, experience with family-oriented social service programming preferred.
- Ability to successfully work with and relate to people in a vibrant multicultural environment.
- Must be a team player, demonstrate good listening and empathetic skills, as well as excellent time management and organizational skills.
- Must be honest, dependable, and professional at all times; experience maintaining personal/professional boundaries.
- Exercise patience, understanding, creativity, and fairness with participants; manage personal stress constructively.
- Satisfactory pre-employment background check.
- Personal commitment to the mission of Interfaith Action of Greater Saint Paul.
Classification & Application Info:
This is a temporary position, for the period of hire date through December 31, 2021, with the possibility for longer employment. Temporary positions are not eligible for benefits beyond Earned Sick and Safe Time (ESST).
Interfaith Action is an Affirmative Action Equal Opportunity Employer. Submit cover letter and resume to firstname.lastname@example.org.